Legal notice

Dear Customer,

Providing you with support so that you may exercise your right to file a complaint with an official, independent and impartial entity, and as provided for under Law no. 144/2015 of 8 September 2015, we have gathered some information to assist you in this process.

If you were not satisfied with the solution presented by our company regarding a dispute, you may contact one of the Alternative Dispute Resolution Entities, whose details are listed below:

  1. CNIACC – National Centre for Information and Arbitration of Consumer Disputes Tel.: 213 847 484; E-mail: cniacc@unl.pt
  2. CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Disputes of the Algarve Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt
  3. CACCDC – Consumer Dispute Arbitration Centre of the District of Coimbra Tel.: 239 821 690/289; E-mail: geral@centrodearbitragemdecoimbra.com
  4. CACCL – Consumer Dispute Arbitration Centre of Lisbon Tel.: 218 807 000 / 218 807 030; E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
  5. CICAP – Consumer Information and Arbitration Centre of Porto Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
  6. TRIAVE – Consumer Dispute Arbitration Centre of Vale do Ave / Arbitration Court Tel.: 253 422 410; E-mail: triave@gmail.com
  7. CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) Tel.: 253 617 604; E-mail: geral@ciab.pt
  8. CACC – Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
  9. CIMPAS – Insurance Information, Mediation and Ombudsman Centre www.cimpas.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.