Terms of service

TERMS AND CONDITIONS

1. PREAMBLE

1.1. These Terms and Conditions govern access to, browsing of and use of the website dudeco.pt, hereinafter referred to as the “SITE”, as well as the conditions applicable to the purchase of products sold through the corresponding online store.

1.2. The SITE is owned and operated by DUDECO HOUSE - MOBILIÁRIO E DECORAÇÃO, UNIPESSOAL LDA., legal entity no. 516263781, with registered office at Avenida Menino Jesus de Praga, n.º 1895, 4630-001 Marco de Canaveses, Portugal, hereinafter referred to as “DUDECO”.

1.3. DUDECO is engaged in the sale and resale of furniture, decorative items, lighting, outdoor products and other products made available through the SITE.

1.4. These Terms and Conditions apply to the relationships established between DUDECO and any natural or legal person who uses the SITE or purchases products through it, hereinafter referred to as the “CUSTOMER”.

1.5. For the purposes of these Terms and Conditions, a “CONSUMER” means a natural person acting for purposes outside their trade, business, craft or profession.

1.6. Placing an order through the SITE presupposes that the CUSTOMER has had the opportunity to read these Terms and Conditions and implies their acceptance, whereupon they become part of the contract entered into between the CUSTOMER and DUDECO.

1.7. No provision of these Terms and Conditions may be interpreted as excluding or limiting rights granted to the CONSUMER by mandatory legal provisions.

1.8. DUDECO may amend these Terms and Conditions whenever necessary, in particular for legal, regulatory, technical, operational or commercial reasons.

1.9. Amendments will take effect after their publication on the SITE and will apply to orders placed after they come into force. Orders entered into previously will remain subject to the conditions in force at the time they were concluded, unless mandatory law provides otherwise.

2. IDENTIFICATION AND CONTACT DETAILS OF DUDECO

2.1. For the purposes of applicable e-commerce and distance contract legislation, the following identification details are provided:

Company name: DUDECO HOUSE - MOBILIÁRIO E DECORAÇÃO, UNIPESSOAL LDA.

Portuguese Tax ID (NIPC): 516263781

Registered office: Avenida Menino Jesus de Praga, n.º 1895, 4630-001 Marco de Canaveses, Portugal

Email: geral@dudeco.pt

Telephone: +351 910 309 520

Website: dudeco.pt

2.2. The CUSTOMER may use the contact details above for any questions relating to products, orders, payments, deliveries, returns, warranties or complaints.

3. PURPOSE AND PRODUCT CHARACTERISTICS

3.1. The SITE is intended for the online sale of furniture, decorative items, lighting, outdoor products and other products made available by DUDECO.

3.2. The essential characteristics of each product are described on the relevant product page, and the CUSTOMER should carefully review that information before completing the order.

3.3. Where applicable, information is provided regarding dimensions, materials, colours, finishes, functionalities, instructions for use or assembly and other relevant product characteristics.

3.4. Given the nature of the products sold, it is the CUSTOMER’s responsibility to carefully check the relevant dimensions and characteristics and ensure that the product is suitable for the space in which it is intended to be installed or used.

3.5. The photographs and images displayed on the SITE seek to reproduce the products as faithfully as possible. However, slight differences in colour tone or appearance may occur, in particular due to lighting and photography conditions or the characteristics and settings of the device used by the CUSTOMER.

3.6. Products made from wood, stone, leather, fibres, fabrics or other natural or handcrafted materials may present differences in colour tone, texture, grain, pattern, finish or other variations inherent to the nature or production process of the material itself.

3.7. The variations referred to in the previous paragraph, where they correspond to natural characteristics of the material or manufacturing process and do not compromise the functionality, quality or other agreed characteristics of the product, do not in themselves constitute a lack of conformity.

3.8. Nothing in this clause affects the rights legally granted to the CONSUMER where there is an actual lack of conformity of the product.

4. STATUS AS RESELLER AND THIRD-PARTY PRODUCTS

4.1. DUDECO sells products manufactured, produced, imported, distributed or supplied by third parties and acts as a reseller in relation to those products.

4.2. Trademarks, trade names, references, technical specifications, dimensions, instructions, photographs and other information relating to third-party products may be based on information supplied by the relevant manufacturers, producers, importers, distributors or suppliers.

4.3. DUDECO seeks to ensure that the information made available on the SITE is correct, complete and up to date and will update it whenever it becomes aware of relevant changes.

4.4. Without prejudice to the obligations legally incumbent on it as seller, DUDECO cannot be held liable for acts or omissions exclusively attributable to the manufacturer, producer, importer, distributor or supplier which were not, and could not reasonably have been, known to DUDECO.

4.5. DUDECO cannot be held liable for damage proven to result from:

a) Use of the product contrary to the instructions, warnings or intended purpose;

b) Incorrect assembly or installation carried out by the CUSTOMER or by a third party not engaged by DUDECO;

c) Repair, alteration or modification of the product after delivery by a person not engaged by DUDECO;

d) Improper storage, preservation or maintenance;

e) Abnormal, negligent or abusive use;

f) Normal wear and tear arising from use;

g) Accident, impact or any other event occurring after delivery and not attributable to DUDECO;

h) Exposure to humidity, heat, sunlight, weather conditions or other conditions for which the product was not designed.

4.6. Where assembly or installation is carried out by DUDECO or under its responsibility, DUDECO assumes the responsibilities legally attributable to it in relation to that assembly or installation.

4.7. The fact that DUDECO acts as a reseller does not exclude or limit the rights which mandatory law grants to the CONSUMER against the seller in the event of a lack of conformity of the goods.

5. ORDER PROCESS AND FORMATION OF THE CONTRACT

5.1. To place an order through the SITE, the CUSTOMER must:

a) Select the desired product or products;

b) Add them to the shopping cart;

c) Confirm the selected products and quantities;

d) Enter the requested billing and delivery details;

e) Select a delivery and payment method from those available;

f) Review the order information;

g) Accept these Terms and Conditions; and

h) Confirm the order and the corresponding obligation to pay.

5.2. Before completing the order, the CUSTOMER will have the opportunity to identify and correct any errors in the information entered.

5.3. It is the CUSTOMER’s responsibility to ensure that all information provided is complete, truthful and correct.

5.4. After the order is placed, a confirmation containing the information applicable to the purchase will be sent to the email address provided by the CUSTOMER.

5.5. The CUSTOMER should check the details contained in the order confirmation and notify DUDECO as soon as possible of any inaccuracies identified.

5.6. DUDECO may refuse or cancel an order where there is a legitimate reason for doing so, including:

a) Product unavailability;

b) Inability to confirm or collect payment;

c) Incorrect, incomplete or unverifiable information;

d) Objective indications of fraud or misuse of the SITE or payment methods;

e) Inability to deliver to the specified destination;

f) An obvious error relating to the product, its characteristics or price.

5.7. Whenever an order that has already been paid for cannot be fulfilled, DUDECO will inform the CUSTOMER and refund the amounts received in respect of products that cannot be supplied.

6. PRICES AND PAYMENT

6.1. All prices displayed on the SITE are expressed in euros (€) and include VAT at the statutory rate in force, unless expressly stated otherwise where legally permissible.

6.2. Delivery charges and any other applicable costs are shown to the CUSTOMER before the order is completed.

6.3. The total amount payable by the CUSTOMER will be shown before confirmation of the obligation to pay.

6.4. DUDECO may change product prices at any time, without affecting contracts already concluded.

6.5. The prices applicable to the order are those displayed at the time the order is completed, without prejudice to cases of obvious error.

6.6. If an obvious error in price, description or configuration is detected before the order is fulfilled, DUDECO will inform the CUSTOMER as soon as possible.

6.7. If it is not possible to maintain the order under the correct conditions and the CUSTOMER does not wish to proceed with the purchase under the conditions communicated, the order will be cancelled and any amounts paid will be refunded.

6.8. The available payment methods are identified on the SITE during the purchasing process.

6.9. Where applicable, the order will only be processed after confirmation of the relevant payment.

7. PROMOTIONS AND PRICE REDUCTIONS

7.1. DUDECO may run promotional campaigns, sales, clearance sales or other forms of price reduction as permitted by law.

7.2. Campaigns may be subject to specific conditions, including duration, products covered, available quantities or use of promotional codes, and those conditions will be made available to the CUSTOMER.

7.3. Whenever a price reduction is announced, the applicable legal rules concerning the indication of the previously charged price will be observed.

7.4. Unless expressly stated otherwise, promotional codes cannot be combined with each other or with other campaigns in force.

8. PRODUCT AVAILABILITY

8.1. Fulfilment of orders placed through the SITE is subject to product availability.

8.2. Display of a particular product on the SITE does not constitute a guarantee of permanent availability.

8.3. As DUDECO sells products from different manufacturers and suppliers, subsequent unavailability may occur, including due to stock shortages, discontinuation or unavailability from the manufacturer or supplier.

8.4. If, after an order has been placed, it becomes impossible to supply a particular product, DUDECO will inform the CUSTOMER as soon as possible.

8.5. Where the purchased product cannot be supplied, DUDECO will refund the amounts paid in respect of that product, without prejudice to the CUSTOMER expressly accepting an alternative product or another proposed solution.

9. DELIVERY AND DISPATCH

9.1. Orders will be delivered to the address provided by the CUSTOMER during the purchasing process.

9.2. Any geographical delivery restrictions will be indicated on the SITE, and the CUSTOMER should check whether delivery is available to the intended destination.

9.3. Delivery charges will be shown to the CUSTOMER before the order is completed.

9.4. Preparation, dispatch or delivery times shown on the SITE should be considered in light of the information provided regarding the product and the selected delivery method.

9.5. Unless a different period has been agreed between the parties, DUDECO will deliver the goods within the maximum period permitted by applicable law.

9.6. Delays may arise from circumstances beyond DUDECO’s reasonable control, including subsequent unavailability from the manufacturer or supplier, logistical disruption, strikes, adverse weather conditions or other exceptional circumstances, without prejudice to the rights legally granted to the CONSUMER.

9.7. If a significant delay occurs, DUDECO will seek to inform the CUSTOMER as soon as possible.

9.8. The risk of loss of or damage to the goods passes to the CONSUMER when the CONSUMER, or a third party indicated by the CONSUMER other than the carrier, takes physical possession of the goods, without prejudice to situations specifically provided for by law.

10. DELIVERY OF FURNITURE AND BULKY ITEMS

10.1. Given the nature of some products sold by DUDECO, certain deliveries may involve furniture or other items of large dimensions or significant weight.

10.2. Before completing the order, it is the CUSTOMER’s responsibility to check the dimensions of the product and ensure that suitable conditions exist for bringing it into the property or delivery location.

10.3. The CUSTOMER should check, in particular, the dimensions and condition of doors, gates, corridors, stairs, lifts and any other access routes required for delivery.

10.4. Whenever there are access restrictions that may hinder or prevent delivery, the CUSTOMER must notify DUDECO in advance.

10.5. Unless expressly contracted or included in the selected delivery method, delivery does not include assembly, installation, dismantling of existing furniture, use of cranes, lifting platforms or other special lifting or transport equipment.

10.6. Additional costs arising from the need for special services or equipment not previously disclosed or contracted may be borne by the CUSTOMER where they are attributable to the CUSTOMER and have been accepted in advance.

10-A. INTERNATIONAL SALES AND DELIVERIES

10-A.1. Where DUDECO offers delivery of products outside Portugal, it is the CUSTOMER’s responsibility, before placing the order, to check any legal, regulatory, customs or administrative restrictions applicable to the import, receipt, possession or use of the products in the destination country.

10-A.2. Unless expressly stated otherwise during the purchasing process, any taxes, fees, customs duties or charges imposed by the authorities of the destination country which are not included in the price displayed by DUDECO will be borne by the CUSTOMER, provided that they are legally due.

10-A.3. DUDECO will not be responsible for delays, holds, seizures, returns or other measures taken by authorities in the destination country resulting from local restrictions or formalities that are not attributable to DUDECO.

10-A.4. Nothing in this clause excludes or limits any information obligation or liability imposed on DUDECO by applicable law.

11. RECEIPT AND INSPECTION OF THE ORDER

11.1. Whenever possible, the CUSTOMER should inspect the external condition of the order at the time of delivery.

11.2. If the packaging shows visible damage, the CUSTOMER is advised to record this circumstance on the carrier’s delivery document or device and contact DUDECO as soon as possible.

11.3. It is also recommended that photographic records of the packaging and product be kept whenever damage is identified, as such evidence may facilitate identification and resolution of the issue.

11.4. The recommendations set out above are intended to facilitate the resolution of potential issues and are not a condition for exercising the rights legally granted to the CONSUMER.

12. ORDER CANCELLATION

12.1. The CUSTOMER may request cancellation of the order before dispatch by emailing geral@dudeco.pt and stating the relevant order number.

12.2. If the order has not yet been dispatched and cancellation is possible, DUDECO will cancel it.

12.3. Where payment has been made, the amounts corresponding to the cancelled order will be refunded to the CUSTOMER.

12.4. Wherever possible, the refund will be made using the same payment method used for the purchase, unless otherwise agreed or technically impossible.

12.5. The cancellation option provided for in this clause does not affect the statutory right of withdrawal granted to the CONSUMER.

12.6. Nothing in this clause affects the statutory exceptions to the right of withdrawal, including goods made to the CONSUMER’s specifications or clearly personalised.

13. RIGHT OF WITHDRAWAL

13.1. The CONSUMER has 14 days to withdraw freely from the distance contract without having to give any reason, in accordance with Portuguese Decree-Law No. 24/2014 of 14 February, as amended.

13.2. In the case of a contract for the sale of goods, the period referred to above generally starts on the day on which the CONSUMER, or a third party designated by the CONSUMER other than the carrier, takes physical possession of the goods.

13.3. Where several goods are ordered in a single order and delivered separately, the period starts on the day on which the CONSUMER, or a third party designated by the CONSUMER, takes physical possession of the last item.

13.4. Where a good consists of several lots or parts delivered separately, the period starts upon receipt of the last lot or part.

13.5. To exercise the right of withdrawal, the CONSUMER must communicate the decision to DUDECO by an unequivocal statement and may do so by emailing geral@dudeco.pt or using any other legally permissible means capable of being evidenced.

13.6. The CONSUMER may use the statutory model withdrawal form, although its use is not mandatory.

13.7. The right is deemed to have been exercised in time where the communication is sent before expiry of the applicable period.

14. RETURN OF GOODS FOLLOWING EXERCISE OF THE RIGHT OF WITHDRAWAL

14.1. Once the right of withdrawal has been exercised, the CONSUMER must return or hand the goods over to DUDECO, or to a person designated by DUDECO, without undue delay and no later than 14 days from the date on which the CONSUMER communicated the decision.

14.2. Unless DUDECO offers to collect the goods or expressly assumes the relevant costs, the direct costs of return are borne by the CONSUMER, provided the CONSUMER was informed of that obligation in advance.

14.3. For furniture or other goods which, due to their nature, dimensions or weight, cannot normally be returned by post, transport services appropriate to the characteristics of the product may be required.

14.4. In relation to the goods referred to above, the CONSUMER will be provided, before the contract is concluded, with the legally required information regarding the amount of the return costs.

14.5. The CONSUMER must package the products appropriately for return and seek to ensure that they are not damaged during transport.

14.6. Whenever possible, use of the original packaging and protective materials is recommended, as these are generally best suited to the characteristics and dimensions of the products.

14.7. The absence of the original packaging does not, in itself, result in loss of the right of withdrawal.

14.8. The CONSUMER may only be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

15. REFUNDS FOLLOWING WITHDRAWAL

15.1. Where the right of withdrawal is validly exercised, DUDECO will reimburse the CONSUMER for all payments received, including delivery costs corresponding to the least expensive standard delivery method offered by DUDECO, without undue delay and, in any event, no later than 14 days from the date on which DUDECO is informed of the decision to withdraw.

15.2. If the CONSUMER chose a delivery method that was different from and more expensive than the standard method offered by DUDECO, DUDECO is not required to reimburse the resulting additional costs.

15.3. The refund will be made using the same payment method used for the initial transaction, unless expressly agreed otherwise and provided the CONSUMER does not incur any costs as a result of the refund.

15.4. Unless DUDECO offers to collect the goods, DUDECO may withhold the refund until it has received the returned goods or until the CONSUMER provides evidence that the goods have been sent back, whichever occurs first, in accordance with applicable law.

16. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

16.1. The right of withdrawal cannot be exercised in relation to contracts that are legally excluded from that right.

16.2. Given DUDECO’s business activity, particular relevance attaches to the exclusion concerning the supply of goods made to the CONSUMER’s specifications or clearly personalised.

16.3. For the purposes of the previous paragraph, this may include products produced or altered specifically according to the CONSUMER’s individual choices, including dimensions, materials, fabrics, finishes, colours or other characteristics, provided that the statutory requirements for personalisation are actually met.

16.4. The mere fact that a particular product is not held in stock by DUDECO or has to be ordered by DUDECO from the relevant manufacturer or supplier does not, in itself, exclude the right of withdrawal.

16.5. Whenever a product falls within an exception to the right of withdrawal, this fact will be communicated to the CONSUMER before the contract is concluded, as required by law.

17. EXCHANGES AND RETURNS

17.1. Without prejudice to the right of withdrawal and the rights arising from the statutory guarantee of conformity, the CUSTOMER may contact DUDECO at geral@dudeco.pt in relation to any exchange or return request.

17.2. Outside situations where the law grants the CONSUMER a right to replacement of the goods, DUDECO is not required to accept exchanges merely because of the CUSTOMER’s choice, preference or change of mind.

17.3. Without prejudice to the above, DUDECO may accept exchanges as a commercial courtesy, in accordance with the conditions specifically disclosed or agreed for that purpose.

17.4. Where a return results from exercise of the right of withdrawal, the rules set out in clauses 13 to 16 of these Terms and Conditions apply.

17.5. Where there is a lack of conformity for which DUDECO is legally responsible, the rights provided for in legislation governing the sale of consumer goods and in the following clause apply.

17.6. Commercial exchange conditions do not exclude, restrict or replace the right of withdrawal or rights arising from the statutory guarantee of conformity.

18. STATUTORY GUARANTEE OF CONFORMITY

18.1. Goods sold by DUDECO to CONSUMERS benefit from the statutory conformity regime set out in Portuguese Decree-Law No. 84/2021 of 18 October, as amended.

18.2. DUDECO is liable to the CONSUMER for any lack of conformity that becomes apparent within the legally applicable period, which, for new movable goods, is three years from delivery.

18.3. A lack of conformity that becomes apparent within two years from delivery is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the goods or the characteristics of the lack of conformity.

18.4. In the event of a lack of conformity, the CONSUMER is entitled, under the conditions provided by law:

a) To have conformity restored by repair or replacement of the goods;

b) To a proportionate reduction in price; or

c) To terminate the contract.

18.5. The CONSUMER may choose between repair and replacement unless the chosen remedy is impossible or, compared with the alternative, imposes disproportionate costs on DUDECO, as provided by law.

18.6. Where the lack of conformity becomes apparent within 30 days after delivery, the CONSUMER may request immediate replacement of the goods or termination of the contract, under the statutory right of rejection.

18.7. Repair or replacement must be carried out free of charge, within a reasonable period and without significant inconvenience to the CONSUMER, taking into account the nature of the goods and the purpose for which they are intended.

18.8. To report a lack of conformity, the CONSUMER may contact DUDECO at geral@dudeco.pt or by another means capable of being evidenced.

18.9. To enable prompt assessment of the matter, DUDECO may request from the CONSUMER information reasonably necessary to identify the order, the product and the alleged lack of conformity, including photographs where these may assist with the preliminary assessment.

18.10. Requesting the information referred to above does not limit the rights legally granted to the CONSUMER.

19. LIABILITY AS RESELLER

19.1. DUDECO is liable to the CONSUMER for the obligations imposed on it by law as seller, even where the product was manufactured, produced, imported, distributed or supplied by a third party.

19.2. The existence of a commercial guarantee provided by the manufacturer, producer or supplier does not replace, reduce or prejudice the statutory guarantee of conformity or the CONSUMER’s rights against DUDECO.

19.3. Where the lack of conformity results from an act or omission of a manufacturer, producer, importer, distributor, supplier or another party at an earlier stage in the contractual chain, DUDECO may exercise against the responsible party any rights of recourse provided by law.

19.4. DUDECO’s exercise of the rights referred to above concerns the relationship between DUDECO and the other parties in the contractual chain and does not prejudice the rights that the CONSUMER may exercise against DUDECO.

20. USE, ASSEMBLY AND MAINTENANCE OF PRODUCTS

20.1. The CUSTOMER must comply with the instructions for use, assembly, storage, cleaning and maintenance supplied with the product or made available by the relevant manufacturer.

20.2. DUDECO is not liable for damage proven to result from improper or negligent use or use contrary to the applicable instructions.

20.3. Where assembly is carried out by the CUSTOMER or by a third party not engaged by DUDECO, DUDECO will not be responsible for damage caused by incorrect assembly attributable to that intervention.

20.4. The previous paragraph does not apply where incorrect assembly carried out by the CONSUMER results from deficiencies in the installation instructions supplied in cases where the law attributes responsibility for that situation to the trader.

20.5. Where assembly or installation is carried out by DUDECO or under its responsibility, conformity of the relevant installation forms part of DUDECO’s obligations as required by applicable law.

20.6. The CUSTOMER must also respect the intended purpose and environment of use of the product, including the distinction between products intended for indoor and outdoor use.

21. LIABILITY

21.1. DUDECO undertakes to comply with the legal and contractual obligations applicable to it.

21.2. Without prejudice to mandatory legal provisions, DUDECO will not be liable for damage or non-performance resulting from circumstances not attributable to it.

21.3. The previous paragraph includes, in particular, where there is a causal link between the circumstance and the damage:

a) Improper or abnormal use of the product;

b) Failure to comply with instructions for use, assembly, storage or maintenance;

c) Alterations, repairs or interventions carried out by the CUSTOMER or by third parties not engaged by DUDECO;

d) Incorrect or incomplete information provided by the CUSTOMER;

e) Inability or difficulty in making delivery due to access conditions that should have been notified in advance by the CUSTOMER;

f) Damage occurring after transfer of risk and not attributable to DUDECO;

g) Temporary interruptions or unavailability of the SITE due to maintenance, breakdowns, telecommunications failures or other circumstances beyond DUDECO’s reasonable control.

21.4. Where DUDECO acts as reseller, acts or omissions exclusively attributable to third parties which, under the law, fall outside the seller’s sphere of responsibility cannot be attributed to DUDECO.

21.5. DUDECO does not guarantee the operation, availability or content of third-party websites to which links may be provided on the SITE, except where the law provides otherwise.

21.6. No provision of these Terms and Conditions excludes or limits DUDECO’s liability where such exclusion or limitation is prohibited by law.

21.7. In particular, this clause does not limit the mandatory rights granted to the CONSUMER in relation to conformity of goods, civil liability or other consumer protection legislation.

22. FORCE MAJEURE

22.1. DUDECO will not be liable for delay or failure to perform its obligations where this results from an unforeseeable or unavoidable circumstance beyond its reasonable control, to the extent permitted by applicable law.

22.2. Depending on the circumstances, the previous paragraph may include natural disasters, fires, floods, armed conflicts, strikes, serious disruption to transport networks, widespread energy or telecommunications failures, acts of public authorities or events of an equivalent nature.

22.3. If a situation of this nature occurs, DUDECO will seek to inform the CUSTOMER and take reasonable measures to minimise its effects.

22.4. Nothing in this clause affects the rights legally granted to the CONSUMER, including where performance becomes impossible or is not carried out within the applicable statutory or contractual period.

23. INTELLECTUAL AND INDUSTRIAL PROPERTY

23.1. Proprietary content made available on the SITE, including text, photographs, images, videos, graphic elements, design, structure, logos, names and other protectable elements, is protected by applicable intellectual and industrial property law.

23.2. Except where permitted by law, reproduction, distribution, modification, transmission, making available, commercial exploitation or any other use of the content referred to above is prohibited without the prior authorisation of the relevant rights holder.

23.3. DUDECO sells products belonging to different brands and manufacturers.

23.4. Trademarks, logos, trade names, photographs, drawings, designs and other elements belonging to third parties remain the property of their respective owners.

23.5. Use of those elements on the SITE is intended for identification, presentation, promotion and sale of the relevant products in accordance with the applicable legitimate grounds.

23.6. Selling products of a particular brand does not mean that DUDECO owns the brand, manufactures the products or is the exclusive representative of the relevant rights holder, unless expressly stated otherwise.

24. PERSONAL DATA PROTECTION

24.1. Personal data processed through the SITE is processed in accordance with Regulation (EU) 2016/679 of 27 April 2016, other applicable legislation and the Privacy Policy made available on the SITE.

24.2. The Privacy Policy contains detailed information about the categories of data processed, the purposes and legal bases for processing, recipients, data retention and the rights of data subjects.

24.3. The CUSTOMER should consult the Privacy Policy for complete information about the processing of their personal data.

25. COOKIES

25.1. The SITE uses cookies and other similar technologies necessary for its operation and may use other categories of cookies for additional purposes.

25.2. Use of cookies that are not strictly necessary will depend on the USER’s consent whenever consent is legally required.

25.3. The USER may manage their preferences through the consent management mechanism made available on the SITE.

25.4. Detailed information about the cookies used, their purposes and retention periods can be found in the Cookie Policy.

26. COMPLAINTS BOOK

26.1. DUDECO provides consumers with access to the Portuguese Electronic Complaints Book in accordance with applicable law.

26.2. The Electronic Complaints Book is available at www.livroreclamacoes.pt.

26.3. Without prejudice to the right to submit a complaint through the Complaints Book, the CUSTOMER may contact DUDECO directly at geral@dudeco.pt in order to seek resolution of any matter relating to the order.

27. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES

27.1. In the event of a consumer dispute, the CONSUMER may refer the matter to a competent Consumer Alternative Dispute Resolution entity under Portuguese Law No. 144/2015 of 8 September, as amended.

27.2. The competence of the alternative dispute resolution entity must be determined according to the nature of the dispute and its territorial and subject-matter scope.

27.3. The up-to-date list of Consumer Alternative Dispute Resolution entities can be consulted through the resources made available by the Portuguese Direção-Geral do Consumidor.

27.4. Use of alternative dispute resolution mechanisms does not affect the right to bring proceedings before the courts in accordance with applicable law.

28. GOVERNING LAW AND JURISDICTION

28.1. These Terms and Conditions and contracts concluded through the SITE are governed by Portuguese law, without prejudice to the application of any mandatory consumer protection provisions that apply.

28.2. In the event of a dispute, the parties will, whenever possible, seek to reach an amicable solution.

28.3. Where a CONSUMER is involved, jurisdiction lies with the courts determined in accordance with the applicable mandatory legal provisions.

28.4. In relations with CUSTOMERS who are not consumers, and where legally permissible, jurisdiction is agreed to lie with the Judicial Court of the District of Porto, with express waiver of any other jurisdiction.

29. COMMUNICATIONS

29.1. Communications relating to orders will generally be made using the contact details provided by the CUSTOMER.

29.2. The CUSTOMER is responsible for ensuring that the information provided is correct and up to date.

29.3. The CUSTOMER should regularly check the email address provided, including junk or spam folders, whenever awaiting a communication relating to an order.

30. SEVERABILITY

30.1. If any provision of these Terms and Conditions is held to be null, invalid or ineffective, in whole or in part, this will not affect the validity or effectiveness of the remaining provisions.

30.2. Wherever legally possible, the affected provision will be interpreted or reduced to the extent necessary to ensure compliance with applicable law and preserve, as far as possible, the intended purpose.

31. FINAL PROVISIONS

31.1. Any tolerance by DUDECO of a failure to comply with an obligation does not constitute a waiver of the exercise of any rights available to it by law or contract.

31.2. These Terms and Conditions should be read together with the information made available on each product page and during the order process, including information concerning characteristics, price, availability, payment methods and delivery conditions.

31.3. In the event of any conflict between a provision of these Terms and Conditions and an applicable mandatory legal rule, the mandatory legal rule will prevail.

31.4. DUDECO may update these Terms and Conditions in accordance with clause 1, without prejudice to the conditions applicable to contracts already concluded.

32. CONTACT DETAILS

32.1. For any question, complaint, request for clarification or communication relating to these Terms and Conditions or an order, the following contact details may be used:

DUDECO HOUSE - MOBILIÁRIO E DECORAÇÃO, UNIPESSOAL LDA.

Avenida Menino Jesus de Praga, n.º 1895

4630-001 Marco de Canaveses, Portugal