Terms of service

Terms and Conditions

General Conditions

These conditions are established between Dudeco House - Mobiliário e Decoração, Unipessoal Lda., headquartered at Avenida Menino Jesus de Praga, No. 1895, 4630-001 Marco de Canaveses - Portugal, with tax identification number PT516263781, hereinafter referred to as "Dudeco", and any adult individual or legal entity wishing to make a purchase through the Dudeco brand website, www.dudeco.pt or www.dudeco.es, by telephone +351 910 30 95 20, messages, post or email, hereinafter referred to as "User".

Use of the Site automatically confers the status of User and implies full and unreserved acceptance of all provisions included in the Terms and Conditions, in the version in force at the time of each visit to the Site. If you do not fully accept any of the established conditions, you should not access or use our Site. By browsing, using or downloading content from the Site, you are committing to comply with the conditions set out in this document.

The User may use the Site without any registration. However, certain features of the Site may be dependent on registration.

Product Catalogue (Online Store)

The product information presented on the Site is intended solely to provide a brief informational summary for the convenience and information of the visitor.

We take all measures to ensure that the information and data contained on the Site are accurate and up to date at the time of their entry. However, the accuracy or correction of this information is not guaranteed. We give no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site.

We reserve the right to change, delete or move any information on the Site at any time without prior notice.

Users expressly accept and acknowledge that:

• Photographs displayed on the Site are for illustrative purposes only, and Users should consult detailed information about the products and their respective characteristics/specifications;
• The price displayed is the recommended price; however, typographical errors may occur for which we cannot guarantee supply should this be the case;
• We will make all reasonable efforts to include accurate and up-to-date product information on the Site. Nevertheless, we cannot guarantee this;
• We do not guarantee stock availability of items listed on the Site, nor do we assume responsibility for discontinued items.

Limitation of Liability

The User is responsible for the content of information sent or transmitted to the Site.

The User acknowledges that use of the Site may not be 100% secure, and that information sent/received may be intercepted by unauthorised parties. The company is not responsible for failures in communication security and assumes no liability for the misuse of their information by third parties.

The User acknowledges that access to and use of the Site may be subject to interruptions and that Site information may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other websites or be accessed through other websites. The company cannot be held responsible for these, including in respect of content control, availability, operability or performance.

To the maximum extent permitted by law, the company excludes any direct or indirect liability arising from use of the Site.

Final Provisions

In the event of a breach of these Terms and Conditions, we reserve the right to take any and all legally available action. Furthermore, we reserve the right, at our discretion, to terminate access to or use of the Site, with or without notice to the User.

The Terms and Conditions of use of the Site are governed in accordance with applicable laws.

If any provision described herein is deemed unlawful, void, or for any reason unenforceable, that provision shall be eliminated or reduced in accordance with the law, without affecting the validity and enforceability of the remaining provisions.

We reserve the right to amend these Terms and Conditions without prior notice. The User is bound by the version of the Terms and Conditions at the time of use, and we therefore recommend periodic review.

By accessing and using this site, as well as purchasing products or services contained therein, you are agreeing to its terms of use. The conditions may be updated without prior notice, and we therefore recommend that you visit this page regularly to be aware of any changes.

Access to this site is temporary in nature, and we reserve the right to withdraw or amend services without prior notice, as well as to restrict access to certain areas for an indefinite period.

Orders may only be placed by persons aged 18 or over, who undertake to provide accurate information to enable the successful processing and delivery of the order.

Right to Refuse an Order or Cancel a Purchase

Dudeco reserves the right to refuse any order for any reason. We likewise reserve the right to cancel any purchase under the following circumstances, free from liability for any damages or costs:

• The product is no longer available/in stock (payments will be refunded);
• Billing information is incorrect or cannot be verified;
• Payment by bank transfer for the order was not received by us within 5 working days of order acceptance;
• Order suspected of fraud;
• If we believe you are a reseller;
• There is a pricing error;
• Delivery to the address provided is not possible.

Security

The Dudeco website uses one of the most advanced security technologies among available encryption platforms.

Your payment information will be encrypted from the moment you enter it until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted via the Internet or by email cannot be guaranteed.

Dudeco shall not be held liable for any damage suffered as a result of the use of electronic means of communication, including but not limited to damages arising from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties, or computer programmes used for communications or virus transmissions.

Prices

The prices of items displayed on the site include Value Added Tax (VAT).

Total price The total price specified in the final order menu includes taxes and shipping costs.

Price changes Product prices displayed on the site may be subject to change. Dudeco reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Pricing errors Our website is updated with the utmost care; however, it is possible that pricing information on the site may contain errors. Dudeco does not honour erroneous offers and also reserves the right to cancel your order should such an error occur.

Product Shipping and Delivery

1. Once the order has been dispatched, the customer will receive a confirmation email. Orders are delivered within up to 10 working days after dispatch. Orders are delivered Monday to Friday by the carrier selected and made available at the time of ordering, with the exception of local or national public holidays, to the address provided by the customer when placing the order. Once the order has been processed, it is no longer possible to change the delivery address or the billing details provided.
2. Shipping costs are added to the order. Costs are calculated and displayed at the time of ordering based on the types of products selected and the addresses provided.

Delivery Inspection

Upon delivery, you should inspect the packaging and the product sent in order to check for any damage. If you find that the products are damaged, you should not accept delivery of the order, which must be returned immediately. The Dudeco online store will subsequently refund the amounts paid for the order and its shipping once it receives and completes the return process at its premises.

The order is considered accepted if, after receiving it, it is not returned within a maximum period of 15 days following receipt.

Return Information

If your return is justified by a defect in the ordered products, Dudeco will cover the shipping and return costs in accordance with the product assessment carried out by the brand. If your return is made for reasons other than a justified defect in the ordered products, we will not refund shipping costs.

Refunds will be processed based on the payment method used. If the customer paid by Multibanco reference, the customer will need to provide their bank details to our Customer Support when initiating the return process. This information is necessary so that we can transfer the refund to their account. The customer will receive the refund once the product(s) have been returned and processed.

For additional information on the returns process, please consult our Returns section.

Availability

The fulfilment of all orders placed on our website is subject to availability. Dudeco endeavours to ensure that all items listed for sale on the site are in stock. However, we reserve the right not to accept any orders or to cancel already confirmed orders for items that are no longer in stock. In this case, we will inform the customer and proceed with a refund of the amount paid. The maximum timeframe to receive the refund is 14 days.

Order Process

We take due precautions to ensure that all product details, descriptions and prices presented on the site are correct. Nevertheless, we reserve the right to refuse orders in which product information, including prices and promotions, has been incorrectly published.

Order refusals may also result from other reasons such as:

• Product out of stock;
• Inability to obtain payment authorisation;
• Fraudulent orders.

Should there be any issue with your order, we will contact you immediately.

We do everything within our means to keep your order and payment data secure. However, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you have provided when accessing or ordering on our site.

Dudeco may modify prices without prior notice. All prices include VAT (where applicable) at the legally applicable rate.

Applicable Law

These general conditions and all disputes arising in connection with them, including their validity, the use of the website or any purchase thereon, shall be governed by Portuguese law.

Amendment of Terms and Conditions

Dudeco has the right to amend these Terms and Conditions at any time.

The customer is subject to the principles and terms in force on the date of their order, unless the law or a competent authority imposes any changes thereto.

We recommend visiting this page regularly to be aware of any changes.

Order Cancellation

Cancellation of orders after payment and before dispatch is possible at www.dudeco.pt or www.dudeco.es. To do so, you must submit your cancellation request by email to geral@dudeco.pt or info@dudeco.es, providing your order code. The refund for your purchase will be made via the same payment method used, except for Multibanco reference payments, where the customer must provide their NIB for bank transfer. The refund timeframe is between 5 and 14 working days.